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Category: Enterprise Software

High technology has become an indispensable satellite of modern business, and specialized enterprise software largely determines the quality and success of most businesses. In this category, WFA experts recognize the most innovative and functional products in the field of software for corporate needs.

AI Innovation: Quiq Secures 2024 World Future Awards for Leading Conversational Customer Service

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Quiq, the leading conversational customer service platform, has been recognized with a 2024 World Future Awards for Best Conversational Customer Service Platform. This award recognizes Quiq’s novel solutions that are reshaping how businesses engage with customers, enabling effortless conversations through advanced AI and messaging technology.

Founded in 2015 and headquartered in Bozeman, Montana, Quiq’s mission is to simplify customer communication by making it as easy as sending a text message. The platform supports messaging across a wide range of channels, including SMS, Facebook Messenger, Apple Business Chat, Google Business Messenger, and more. Trusted by more than 100 leading brands—such as HBO, Volvo, IHG Hotels & Resorts, Lane Bryant, and Bob’s Discount Furniture—Quiq helps companies enhance their customer experience through personalized, efficient conversations.

At the core of Quiq’s platform is its Conversational CX Platform, powered by Generative AI and Large Language Models (LLMs), which deliver smarter and faster customer service. Quiq’s AI-driven solutions ensure that customers receive accurate, concise, and personalized responses while keeping data secure. Unlike other AI platforms, Quiq places a strong emphasis on data privacy, ensuring that customer data is never used to train commercial LLMs.

Quiq’s Customer AI Assistants combine a company’s knowledge base with Generative AI, enabling businesses to resolve more customer inquiries quickly and accurately. The Agent AI Assistants further support human agents, allowing them to handle multiple asynchronous conversations across various messaging channels. This blended AI-human approach improves key customer service metrics, including Net Promoter Score (NPS) and Customer Satisfaction (CSAT).

To further enhance the customer service experience, Quiq offers AI Studio, an enterprise-grade environment for building, testing, and deploying AI solutions. This powerful development tool simplifies the creation of conversational AI experiences tailored to each company’s specific needs.

By supporting asynchronous messaging, Quiq allows companies to manage multiple customer conversations simultaneously, ensuring timely responses on the channels customers prefer. This flexible, AI-powered solution makes Quiq the go-to platform for brands aiming to elevate their customer service. To find out more about the award-winning company, please visit http://www.quiq.com/

Yellow.ai Wins World Future Awards for Delivering Best AI-Powered Customer Experience

Posted on by q_admin

In a rapidly changing world, effective communication largely determines the success of individuals and large businesses. Keeping up with the time and technology, new innovations are appearing in the field of communication methods, which take the interaction between business and consumers, as well as between employees to a new level. The development of conversational channels has provided the opportunity to create a new type of experience, and Yellow.ai has brilliantly seized this opportunity. This pioneering conversational artificial intelligence platform offered the perfect tool for automated on-demand service, which received recognition from the World Future Awards and was named a winner in the category of Best AI-Powered Customer Experience.

World Future Awards is a global award selecting, recognizing, celebrating, and promoting the best products, software, and services that will transform the global economy and define the landscape of the future. The organization researches inventions across all categories, including technology, beauty, health care, food, home, and entertainment, that are making the world better, smarter or even a bit more fun.


Yellow.ai offers an innovative solution that has already shown its great potential to increase the level of interaction between businesses and consumers as well as between employees of companies. The platform is already a leader in more than 50 countries around the world and is changing the digital user experience for the better on a global scale.

Yellow.ai is the world’s leading enterprise-grade conversational AI platform, created in 2016 using the best of human and artificial intelligence. The platform was created to ensure that with the growth of digital users, enterprises have a functional and inclusive tool that provides intuitive and real-time service. In an era of high social engagement, mobility, high competitiveness and speed of decision making, Yellow.ai has become the ideal solution for transforming and scaling the customer experience.


Through the use of Dynamic AI Agents, Yellow.ai delivers human-like interactions, increasing customer satisfaction, and employee engagement. The platform functions via more than 35 voice and text channels, supporting communication in more than 135 languages. This effectively solves real-world problems, including increased customer satisfaction, reduced support agent costs, and higher upsell/cross-sell rates.

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