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Month: September 2024

AI Innovation: Quiq Secures 2024 World Future Awards for Leading Conversational Customer Service

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Quiq, the leading conversational customer service platform, has been recognized with a 2024 World Future Awards for Best Conversational Customer Service Platform. This award recognizes Quiq’s novel solutions that are reshaping how businesses engage with customers, enabling effortless conversations through advanced AI and messaging technology.

Founded in 2015 and headquartered in Bozeman, Montana, Quiq’s mission is to simplify customer communication by making it as easy as sending a text message. The platform supports messaging across a wide range of channels, including SMS, Facebook Messenger, Apple Business Chat, Google Business Messenger, and more. Trusted by more than 100 leading brands—such as HBO, Volvo, IHG Hotels & Resorts, Lane Bryant, and Bob’s Discount Furniture—Quiq helps companies enhance their customer experience through personalized, efficient conversations.

At the core of Quiq’s platform is its Conversational CX Platform, powered by Generative AI and Large Language Models (LLMs), which deliver smarter and faster customer service. Quiq’s AI-driven solutions ensure that customers receive accurate, concise, and personalized responses while keeping data secure. Unlike other AI platforms, Quiq places a strong emphasis on data privacy, ensuring that customer data is never used to train commercial LLMs.

Quiq’s Customer AI Assistants combine a company’s knowledge base with Generative AI, enabling businesses to resolve more customer inquiries quickly and accurately. The Agent AI Assistants further support human agents, allowing them to handle multiple asynchronous conversations across various messaging channels. This blended AI-human approach improves key customer service metrics, including Net Promoter Score (NPS) and Customer Satisfaction (CSAT).

To further enhance the customer service experience, Quiq offers AI Studio, an enterprise-grade environment for building, testing, and deploying AI solutions. This powerful development tool simplifies the creation of conversational AI experiences tailored to each company’s specific needs.

By supporting asynchronous messaging, Quiq allows companies to manage multiple customer conversations simultaneously, ensuring timely responses on the channels customers prefer. This flexible, AI-powered solution makes Quiq the go-to platform for brands aiming to elevate their customer service. To find out more about the award-winning company, please visit http://www.quiq.com/

Smart Cities on the Rise: Tech Innovations Shaping the Urban Landscape

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The world is urbanizing at an unprecedented pace, with cities becoming the engines of economic growth and cultural exchange. As urban populations swell, the pressure on existing infrastructure and resources intensifies. To meet the challenges of the 21st century, cities are turning to technology for solutions. Smart cities, powered by cutting-edge innovations, are emerging as a vision for a more sustainable, efficient, and equitable future.

At the heart of smart cities lies the Internet of Things (IoT). This interconnected network of devices, sensors, and software enables cities to collect and analyze vast amounts of data. From traffic patterns and energy consumption to air quality and public safety, IoT-powered infrastructure provides valuable insights for decision-making. For example, smart traffic lights can optimize traffic flow, reducing congestion and emissions. Smart grids can manage energy demand more efficiently, incorporating renewable sources and minimizing waste.

Artificial intelligence (AI) is another key driver of smart city development. AI algorithms can analyze complex data sets to identify patterns, trends, and anomalies. This enables cities to optimize services, improve public safety, and enhance citizen experiences. For instance, AI-powered surveillance systems can detect crime hotspots and dispatch emergency services more effectively. AI-driven transportation systems can optimize routes, reduce travel times, and improve accessibility.

One of the most promising areas of smart city development is urban mobility. Electric vehicles, autonomous vehicles, and shared mobility services are transforming the way people move around cities. Electric vehicles reduce emissions and improve air quality, while autonomous vehicles have the potential to increase safety and efficiency. Shared mobility services, such as bike-sharing and ride-hailing, can reduce the need for personal car ownership and alleviate traffic congestion.

Smart cities are also prioritizing sustainability. By integrating renewable energy sources, improving energy efficiency, and reducing waste, cities can mitigate the impacts of climate change and create healthier, more livable environments. Sustainable urban planning and development can also help to preserve green spaces and biodiversity.

The World Future Awards recognize innovative projects and companies that are shaping a better future. In the realm of smart cities, there are many potential contenders for this prestigious award. For example, cities like Copenhagen, Singapore, and Barcelona have made significant strides in implementing smart city technologies. Companies such as IBM, Cisco, and Siemens are at the forefront of developing the infrastructure and solutions that enable smart cities to thrive.

As the world continues to urbanize, the need for innovative solutions to address the challenges of city life becomes increasingly urgent. Smart cities, powered by cutting-edge technologies, offer a promising path forward. By harnessing the power of IoT, AI, and other innovations, cities can create more sustainable, equitable, and resilient urban environments.

The World Future Awards provide a platform to celebrate the pioneers who are driving this transformation. By recognizing their achievements, we can inspire others to join the movement and build a brighter future for our cities.

Are you a visionary shaping the urban landscape of the future? If your project or company is making a significant impact on smart city development, we encourage you to Apply Now for the World Future Awards. Let’s recognize and celebrate the innovators who are paving the way for a more sustainable, equitable, and prosperous future for our cities.

Empowering Businesses with Real-Time Insights: The Prevedere Advantage

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Prevedere, a global leader in external data and predictive analytics software, has been recognized as the Best AI and Analytics Innovation Company by World Future Awards for 2024. Known for its ability to help businesses harness external data and AI-driven insights, Prevedere empowers organizations to forecast market conditions, navigate economic volatility, and enhance strategic planning.

Prevedere’s advanced technology serves a wide range of industries, including consumer goods, retail, logistics, and manufacturing, by identifying key market drivers and predicting the impacts of global economic shifts. By integrating external data into decision-making processes, companies can mitigate risks, uncover opportunities, and gain a competitive edge in today’s rapidly changing market landscape.

At the heart of Prevedere’s success is its Global Intelligence Cloud and Advanced Predictive Planning platform, which use proprietary AI models to continuously monitor external market factors. These tools provide financial executives and operational planners with real-time insights, enabling them to respond proactively to market fluctuations and make informed, timely decisions.

One of Prevedere’s standout features is its automated AI model monitoring, acting as an early warning system for unplanned market shifts. This technology not only forecasts economic conditions but also provides actionable insights to help businesses adjust their strategies quickly, ensuring they remain ahead of external challenges like supply chain disruptions and shifts in consumer behavior.

Across industries, Prevedere’s AI and analytics solutions have proven essential. Consumer goods manufacturers gain a deeper understanding of hidden market drivers, retailers accurately forecast demand trends, and logistics companies optimize supply chains. Additionally, private equity firms and automotive manufacturers benefit from Prevedere’s predictive intelligence when assessing investment opportunities and understanding market dynamics.

Since its inception, Prevedere has led the way in econometric modeling, offering a fully managed service that combines internal and external data to deliver highly accurate predictions. This capability enables organizations to make confident, long-term strategic decisions and remain resilient in an unpredictable economic environment.

About Prevedere

Founded on the principle that external data and econometric analysis are critical to effective strategic planning, Prevedere is a global leader in predictive analytics software. The company provides businesses with actionable intelligence that forecasts the impact of macroeconomic trends, helping them navigate today’s fast-changing world with confidence.

Prevedere’s platform integrates AI-driven predictive analytics with expert economic insights, giving companies a competitive advantage by enabling them to foresee future market shifts. Trusted by many of the world’s top consumer packaged goods, retail, logistics, and manufacturing firms, Prevedere is committed to delivering technology that shapes the future of business planning.

For more information, visit www.prevedere.com.

Eventcombo Dominates Event Tech Industry with 2024 World Future Awards Win

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Eventcombo, a leader in the event management technology sector, has deservedly been selected as the winner of a 2024 World Future Awards. The company was awarded Best Holistic Event Management Solution in the Software-as-a-Service (SaaS) category, recognizing its innovative approach to streamlining event planning and management.

Eventcombo’s platform offers end-to-end event management technology tailored to suit the needs of event planners, marketers, and organizers across industries. The platform encompasses a wide array of services designed to facilitate in-person, virtual, and hybrid events, enabling flawless execution from concept to completion. Key features include:

  • AI-Driven Tools for enhanced automation
  • 24/7 Human Support to ensure uninterrupted assistance
  • API Integrations for smooth data synchronization
  • Accessibility Features to accommodate all attendees
  • Email Marketing Engine for targeted outreach
  • Customizable Event Websites, Registration, and Ticketing Solutions
  • Lead Retrieval and Engagement Apps for both exhibitors and attendees
  • Reporting and Analytics for actionable insights
  • Onsite Badging and Security ensure streamlined operations
  • Membership, Speaker, and Sponsor Management

With a focus on customization and branding, Eventcombo allows organizers to create events that are not only efficient but uniquely tailored to their specific requirements. Eventcombo’s platform is also constantly evolving to meet the demands of a fast-paced and dynamic event management landscape.

What sets Eventcombo apart is its dedication to customer satisfaction. While other platforms may offer automation, Eventcombo complements this with 24/7 human support, ensuring that users are never left stranded during critical event moments. This level of service has earned the trust of leading organizations across industries, making Eventcombo a go-to partner for event planners in corporate, association, and public sectors.

Furthermore, Eventcombo places a strong emphasis on security and compliance, meeting global standards to safeguard client data. Event planners can focus on delivering exceptional events, knowing that their sensitive information is protected.

The platform is designed to be a silent partner, helping users execute their vision while streamlining the process. As we look ahead, Eventcombo will continue to push the boundaries of event technology, remaining the definitive choice for event planners who refuse to settle for anything less than perfection.

To find out more, please visit http://www.eventcombo.com/

TRACE blockchain by IFAD Wins Global Recognition for Innovation in Agriculture

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Rome, 9 September 2024 – The International Fund for Agricultural Development (IFAD), a United Nations specialized agency and international financial institution, committed to investing in rural communities, proudly announces that its innovative TRACE blockchain initiative has been awarded the prestigious World Future Awards for Best Blockchain-based Traceability Solution in 2024. The industry recognition underscores the initiative’s groundbreaking approach to improving transparency, efficiency, and sustainability in global agricultural supply chains through guaranteed traceability of funds to reach its intended destination.

Launched to revolutionize fund traceability and development impact in rural communities, TRACE leverages cutting-edge blockchain technologies, including Ethereum and Hyperledger Fabric to track the movement of funds and goods from donors all the way to individual farmers. TRACE uses these platforms to ensure robust and secure financial operations, empowering smallholder farmers and small-scale producers by providing accurate data.

“TRACE is not just a technological innovation, it’s a leap forward in accountability, supporting every dollar to reach its intended recipient and linked to measurable impact,” said Advit Nath, Director and Controller at IFAD, leading on TRACE Blockchain. “This award is a testament to our commitment to pioneering solutions that enhance transparency and trust in development finance.”

The innovative use of smart contracts, a hallmark of the TRACE platform, enables near real-time payments and compliance with anti-money laundering and anti-fraud regulations. The innovation has already been used successfully in projects across seven countries, with plans to scale to up to 90 countries across the globe. The platform’s integration of virtual reality to showcase its impact further positions TRACE technology to lead in attracting both public and private sector funding, with the ultimate goal of accelerating progress towards the Sustainable Development Goals (SDGs).

Supported and enabled by global partners like EY, Impersive, Onafriq, and Circle, TRACE combines financial inclusion with advanced data protection aligned to international best practice standards. The holistic approach has successfully tracked over US$300 million in development funds and supported over 500,000 farmers.

Learn more about TRACE at www.traceblockchain.io and explore IFAD’s global impact at www.ifad.org.

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