About Yellow.ai

At 64% of the world’s population, today’s digital users now form the largest part of the global consumer base. They’re social, highly mobile, simultaneously at many places, they’re also super self-reliant and prefer to solve problems on their own. They’re very demanding and rightly so.

This new generation of consumers has pushed brands and enterprises to engage and resolve issues of the generation-now, on-demand, across channels, in real-time, 24/7. And with a whopping 5 billion users on conversational channels like Web, App, Alexa, Facebook, WhatsApp; businesses have no other choice but to transform their Customer and Employee Experiences to be omnichannel, intelligent, personalized, that too, at scale. Statistically speaking, it is evident as a way forward. Enterprises spend $1.3 trillion every year on support (not to mention, on marketing & commerce) and yet, discover that only about 3% of their users enjoy talking on IVR, whereas 33% of US users expect to message businesses.

Yellow.ai was born out of three friends sharing their common frustration with seeking good customer support, and deciding to do something about it, for customers like them across the world. Yellow.ai was built with the vision to automate customer and employee experiences across channels, with the best of AI and human intelligence to deliver on-demand fulfillment. In short, we exist to elevate the business-to-consumer interactions of every enterprise across the world, and make them intuitive, personal, and real-time.