MicroGrid is a technology powerhouse, at the intersection of Digital Health and Conversational Intelligence. It is redefining conversational experiences for all stakeholders in the Healthcare ecosystem using advanced Google CCAI tech. Through its products, MicroGrid has a global footprint in significantly improving quality of lives.

MIC (MicroGrid Intelligent Connect) is a full-suite CAIP that consistently converses with, educates, and guides your customers across channels towards the right solution.

Approach

A synergy between capabilities and skills is critical to deliver a conversational experience that is effective, effortless and extraordinary.

To make MIC a fully comprehensive CAIP, we mapped the capabilities, developed, and assessed their maturity while charting a roadmap for building future capabilities.

Overview

MIC was designed to do what a human agent would do and allow users to self-serve using a natural and intuitive interface i.e. a human-like, natural language conversation.

MIC is a robust end-to-end pipeline for intelligent data-driven conversational AI that works across channels, and with both in-house and other popular front-end suites.