Agent IQ is a leader in revolutionizing digital banking by merging novel AI with the personal touch of human interaction. Awarded the World Future Awards in 2024 for Best AI-Powered Customer Engagement Platform, Agent IQ’s platform, Lynq, enables financial institutions to enhance customer relationships and drive profitability while maintaining a human-centered approach.

Lynq offers a comprehensive digital engagement suite, allowing customers to communicate via mobile messaging, video chat, web chat, SMS, and social messaging—anytime, anywhere. Its AI-driven insights help financial institutions anticipate customer needs, improve satisfaction, and make data-informed decisions.

Key features of Lynq include:

• Effortless Communication: Engage customers across multiple digital channels.
• AI Insights: Leverage real-time data for strategic decision-making.
• Personal Banker Selection: Customers choose their personal banker for tailored service.
• Multilingual Support: Accessible to diverse audiences globally.

Lynq stands out by replicating the branch experience in the digital world, enabling customers to engage with their personal banker through digital channels, building trust and familiarity. The platform’s proactive insights allow financial institutions to prioritize strategies and increase customer loyalty, resulting in a 15% increase in product holdings and higher satisfaction rates.

Agent IQ also addresses industry challenges, such as serving underserved communities and managing compliance, by creating virtual branches and expanding access to unbanked populations.

With its human-centered approach to AI, Agent IQ is reshaping the future of banking, ensuring digital services remain personal, connected, and trusted.