AI Innovation: Quiq Secures 2024 World Future Awards for Leading Conversational Customer Service

Quiq, the leading conversational customer service platform, has been recognized with a 2024 World Future Awards for Best Conversational Customer Service Platform. This award recognizes Quiq’s novel solutions that are reshaping how businesses engage with customers, enabling effortless conversations through advanced AI and messaging technology.

Founded in 2015 and headquartered in Bozeman, Montana, Quiq’s mission is to simplify customer communication by making it as easy as sending a text message. The platform supports messaging across a wide range of channels, including SMS, Facebook Messenger, Apple Business Chat, Google Business Messenger, and more. Trusted by more than 100 leading brands—such as HBO, Volvo, IHG Hotels & Resorts, Lane Bryant, and Bob’s Discount Furniture—Quiq helps companies enhance their customer experience through personalized, efficient conversations.

At the core of Quiq’s platform is its Conversational CX Platform, powered by Generative AI and Large Language Models (LLMs), which deliver smarter and faster customer service. Quiq’s AI-driven solutions ensure that customers receive accurate, concise, and personalized responses while keeping data secure. Unlike other AI platforms, Quiq places a strong emphasis on data privacy, ensuring that customer data is never used to train commercial LLMs.

Quiq’s Customer AI Assistants combine a company’s knowledge base with Generative AI, enabling businesses to resolve more customer inquiries quickly and accurately. The Agent AI Assistants further support human agents, allowing them to handle multiple asynchronous conversations across various messaging channels. This blended AI-human approach improves key customer service metrics, including Net Promoter Score (NPS) and Customer Satisfaction (CSAT).

To further enhance the customer service experience, Quiq offers AI Studio, an enterprise-grade environment for building, testing, and deploying AI solutions. This powerful development tool simplifies the creation of conversational AI experiences tailored to each company’s specific needs.

By supporting asynchronous messaging, Quiq allows companies to manage multiple customer conversations simultaneously, ensuring timely responses on the channels customers prefer. This flexible, AI-powered solution makes Quiq the go-to platform for brands aiming to elevate their customer service. To find out more about the award-winning company, please visit http://www.quiq.com/