Making Banking Personal Again: Agent IQ’s Lynq Platform Honored

Agent IQ, a leader in revolutionizing digital banking through human-centered AI, has been honored with a World Future Awards in 2024 in the Technology category for Best AI-Powered Customer Engagement Platform. This recognition celebrates Agent IQ’s commitment to making digital banking personal, fostering stronger customer relationships, and driving innovation in the financial services sector.

In an era where automation and self-service dominate the financial landscape, Agent IQ has championed a unique approach that combines state-of-the-art AI with human interaction. Through its flagship Lynq digital engagement platform, Agent IQ empowers financial institutions to deepen customer relationships, improve satisfaction, and boost profitability while retaining the vital human element that traditional banking embodies.

The company believes that augmenting the human side of banking is far superior to replacing it. Their vision is to ensure digital banking remains personal, loyal, and connected. Their AI-driven platform enables financial institutions to scale like never before while delivering the trust and engagement that customers deserve.

Innovative Features of Agent IQ’s Lynq Platform

Agent IQ’s award-winning platform delivers an unmatched suite of services, including:

• Mobile Messaging, Video Chat, Webchat, CoBrowsing, SMS, and Social Messaging – Engage with customers anytime, anywhere.
• AI-Driven Insights – Real-time data to inform strategic decisions and anticipate customer needs.
• Personal Banker Selection – Customers can choose their own banker, creating personalized, loyal relationships.
• Multilingual Support – Expanding accessibility and inclusivity across diverse audiences.

The Lynq platform stands out for its ability to simulate the branch experience in the digital realm:

• A Branch in Every Pocket: Customers can engage with their personal banker across any digital channel, fostering familiarity and trust akin to in-person banking.
• Proactive Insights: The AI-powered dashboard categorizes customer inquiries and trends, enabling financial institutions to prioritize strategies with unparalleled accuracy.
• Loyalty and Profitability: With Lynq, financial institutions have reported a 15% increase in product holdings and higher customer satisfaction, transforming call center deflection into an opportunity for meaningful conversations.

In a survey of Lynq users, 75% of customers preferred having their own personal banker, even if it meant waiting for availability. This underscores the enduring importance of human connections in an increasingly automated world.

Agent IQ’s platform also addresses critical industry challenges, such as serving the unbanked, compliance management, and creating virtual branches to extend services to underserved communities. By bridging the gap between human expertise and technological efficiency, Agent IQ is reshaping the future of banking. For more information on Agent IQ and its award-winning Lynq platform, visit www.agentiq.com.