Airhelp

Airhelp

Category

Travel, Leisure and Tourism

Sub-Category

AI-Powered Air Passenger Rights Solution

Website

airhelp.com

Socials

AirHelp is a global leader in air passenger rights and travel technology, transforming how travelers deal with flight disruptions. Founded in 2013, the company has helped over 2.7 million passengers claim compensation for flight delays, cancellations, and denied boarding. With more than 9 million travelers protected through AirHelp+ and millions more empowered through its free educational resources, AirHelp is redefining consumer advocacy in air travel.

Recognized by the World Future Awards for its groundbreaking use of AI, AirHelp continues to set the standard for innovation in the travel industry. The company’s proprietary tools, including the industry’s first AI-powered legal assistants—Herman and Lara—streamline the compensation process, enabling fast, accessible, and accurate support for disrupted travelers. AirHelp’s eligibility checker can even uncover compensation-worthy flights from up to three years ago, making justice retroactively attainable.

Driven by a mission to make air travel fairer, AirHelp combines cutting-edge technology with a deep understanding of legal frameworks across the EU, UK, and beyond. Its global team of over 400 “AirHelpers” supports customers in 19 languages, ensuring worldwide access to expert service. With a stellar 4.6/5 Trustpilot rating from over 205,000 reviews, AirHelp’s quality of service is matched only by its impact.

AirHelp also offers AirHelp+, a premium membership that enhances passenger experience with priority claims processing, airport lounge access, disruption insurance, and 24/7 support—all with a no-win, no-fee guarantee.

Beyond compensation, AirHelp is a vocal advocate for sustainable and responsible travel. For every 100 flight disruptions it handles, the company plants a tree—over 102,000 trees and counting. As a founding member of the Association of Passenger Rights Advocates (APRA), AirHelp is not only helping individuals but shaping policy on a global scale.

From its roots in Berlin and Barcelona to its worldwide reach, AirHelp stands at the intersection of empathy, legal expertise, and AI innovation—ensuring that every passenger has the power to stand up for their rights.