Founded in 2015, Quiq has swiftly emerged as the premier platform for conversational customer service, earning global recognition, including the prestigious 2024 World Future Awards for Best Conversational Customer Service Platform. Headquartered in Bozeman, Montana, Quiq redefines customer engagement by transforming complex communication into flawless, text-like conversations across multiple channels.

What sets Quiq apart is its mission to simplify customer interactions by using pioneering AI and messaging technology. From SMS to Google Business Messenger, Apple Business Chat, Facebook Messenger, and more, Quiq enables businesses to meet customers wherever they are, creating an omnichannel experience that drives engagement and satisfaction.

Trusted by leading global brands like HBO, Volvo, IHG Hotels & Resorts, and Lane Bryant, Quiq’s platform is tailored to deliver intelligent, secure, and personalized customer service. The heart of the company’s offering is its Conversational CX Platform, powered by Generative AI and Large Language Models (LLMs). This enables faster, smarter service that can anticipate customer needs while maintaining stringent data privacy standards—something Quiq takes seriously by ensuring that no customer data is used to train commercial LLMs.

Quiq’s Customer AI Assistants tap into each brand’s unique knowledge base to provide accurate, quick resolutions to inquiries, while Agent AI Assistants help human agents handle multiple asynchronous conversations, making customer service scalable without sacrificing quality. By integrating these AI-driven solutions, companies see measurable improvements in key metrics like Net Promoter Score (NPS) and Customer Satisfaction (CSAT).

At the forefront of innovation, Quiq’s AI Studio gives businesses the power to design, test, and deploy custom AI-driven customer service solutions, allowing them to build experiences perfectly aligned with their brand and operational needs.

Quiq’s commitment to both technology and service distinction has positioned the company as the go-to solution for forward-thinking brands looking to elevate their customer service to the next level.